Kendra Moser

Kendra Moser

HEAD OF DANVILLE OPERATIONS

Kendra has been with SSVA since 2012 after almost 13 years with the Commonwealth of Virginia. She is originally from the Hampton Roads area but has been in Danville for over 20 years.

She has proven to be a dedicated leader and has a strong customer focus. She uses her background in Business Management and Accounting to ensure that our customers and employees have an opportunity to live full and happy lives.

She and her husband Shane can be found camping at a local Campground every weekend from the spring through the fall each year. She is also an animal lover and has a dog and 2 cats that are her “kids”.

In her spare time, she enjoys camping, swimming, cooking, and playing cards, games, or crafting with her friends and family.

Krystal Hankins

Krystal Hankins

REGIONAL HUMAN RESOURCES COORDINATOR

Krystal began her journey with SSVA in September of 2022. She previously worked at Averett University, where she earned her bachelor’s degree in Psychology and subsequently her master’s degree in Human Resources. Krystal is also a member of the Army National Guard and has served for over 10 years. She takes pride in helping people in need and striving to do her best every day. She has several family members with disabilities and grew up around her great uncle who had an intellectual disability which makes this line of work very meaningful to her. Krystal is very caring and loves to meet new people and to try new things. In her free time, she enjoys spending time with friends and family, traveling, kickboxing, and outdoor activities.

Jacki Osbourne

Jacki Osbourne

LEAD SERVICE COORDINATOR (QIDP) & REGIONAL HUMAN RIGHTS ADVOCATE

Jacki has been working with individuals with developmental disabilities for over 25 years. She joined the SSVA team in June of 2011. She started as a DSP and then moved up to a Site Coordinator role and then to the Lead Service Coordinator role she currently holds.

She received a double major in Business Administration and Equestrian studies from Averett University.

Jacki is interested in getting to know people and listening to them one on one. She prides herself on being an advocate for all individuals and for those we support and she incorporates their desires in their support plans using Person-Centered Practices.

Jacki is married and has one grown son. She loves animals and enjoys reading, the outdoors, cooking for her husband, talking to her family and friends, and playing with her pets.

Linda Palmer

Linda Palmer

REGIONAL TRAINING COORDINATOR

Linda started in this field over 25 years ago as a Direct Support Professional. She has been with SSVA since June of 2011.

After directing the Youth team at her church, she realized she was a good leader and worked towards becoming a Site Coordinator.  Then once again, while teaching Sunday School she realized that she also loves to learn and to share her wealth of knowledge. She then worked towards becoming a Trainer for others in this field. Linda now serves as the Training Coordinator for the Danville Division and facilitates training with all Divisions for SSVA through their on-line training platforms.  She also still helps in the Group Home when needed since the individuals there have become a part of her extended family.

Linda is married, has two grown children and four grandchildren.  She enjoys spending time with her family, especially Sunday dinner with her grandchildren.

In her spare time, she likes watching game shows like Jeopardy, shopping, eating out, listening to music and just enjoying a simple life.

Shawanda Whitehead

Shawanda Whitehead

PROGRAM COORDINATOR

Shawanda has been with SSVA since October of 2016. She has worked her way up through the company starting off as a DSP, then moving into a Site Coordinator role and then moved up to the Program Coordinator position she currently holds in September of 2021. She states, “I enjoy working with the individuals and appreciate the opportunity to work for a company that promotes growth.” In her spare time, she enjoys spending time with family and friends, going for long drives through the country, exploring nature trails and parks, listening to music, and reading books.

Shakira Rosser

Shakira Rosser

HEAD OF DANVILLE SERVICES

Shakira has been working with individuals with intellectual and developmental disabilities  since her youth. She received her Paraprofessional Certification in 2019. She continued to develop this passion by pursuing her Bachelor of Social Work degree, which she earned from Mary Baldwin University in 2020. She also went on to pursue her Medical Billing & Coding Certification. With her educational background in Human Services Administration & Management experience, Shakira joined the SSVA team as the Program Coordinator for the Group Home and Day Support programs in the summer of 2022. She plans to continue pursuing further education in the field by completing her QIDP and PBSF certification trainings with SSVA. Shakira also loves animals and has a small business dedicated to providing quality pet sitting services to a wide variety of clients. In her spare time, Shakira lives to visit with her family and friends, cooking, traveling whenever she can, and spending time with her daughter.